UX Leader · Los Angeles

Mark
Sanchez

I design products people love — and businesses grow on. Turning complex problems into intuitive, scalable solutions that drive measurable impact.

View My Work → Resume ↗
18+
Years Leading UX
50%
Conversion Lift (Experian)
9
Designers Led
50%
Support Reduction (Viking)
Philosophy
"Good design is invisible. Great design is the reason people stay."
Companies & Products I've Shaped
Experian Viking Cruises Datalynq Sourcengine Clockwork
Selected Work

Case Studies

A curated selection of UX leadership, product design, and systems thinking across enterprise and startup environments.

Mobile · Multi-platform

Experian CreditWorks Redesign

Led the multi-platform UX redesign across Apple & Android. Improved sign-up flows, condensed the desktop experience, and enhanced trust through visual clarity. Led a team of 9 designers.

Experian · 2023–2024
Experian CreditWorks
42→64% Desktop Conversion
Viking Search AI Integration · Search

Viking Search Redesign

Enhanced the platform's search and information retrieval experience to reduce user frustration and cut support inquiries within six months.

Viking Cruises · 50% support reduction
 Datalynq Platform · B2B

Datalynq Platform

Collaborative platform for monitoring component shortages and obsolescence — case management, market intelligence, and predictive tooling.

Datalynq · Supply Chain Intelligence
 Unified Viking Ecosystem · Unification

Unified Viking Experience

Transformed Viking's digital ecosystem by rebuilding My Viking Journey and the Viking Voyager App into a seamless unified experience.

Viking Cruises · Digital Ecosystem
 Sourcengine UX · Data-driven

Sourcengine™ Quote Flow

Data-driven UX enhancements for the "Request a Quote" flow when users can't find a part or component they're looking for.

Sourcengine · Component Search
 Experian CreditWorks Mobile · Security

Experian IdentityWorks App

Identity protection UX designed for clarity, trust, and rapid action — transforming security alerts into actionable, calm experiences.

Experian · Identity Protection
View All Case Studies →
About

Design leadership with business fluency.

With 18+ years of human-centered design leadership, I've operated at the intersection of design craft and business strategy — from individual contributor to leading teams of 9 across enterprise and startup environments.

My work spans consumer financial products, luxury travel, B2B supply chain platforms, and SaaS. I bring the same rigour to a 0→1 startup product as I do to a redesign serving millions of users.

I lead with research, data, and deep collaboration — partnering with product, engineering, and leadership to ship outcomes that matter. I believe the best design disappears into the experience.

Let's Work Together →
Core Skills
UX Strategy
Expert
Product Design
Expert
Design Systems
Expert
User Research
Expert
AI / ML Integration
Advanced
Team Leadership
Expert
Illustration & Graphics
Advanced
Get In Touch

Let's build something great.

Open to senior IC, staff, and leadership roles — and select consulting engagements.

✉
Email
eatsleepimagine@gmail.com
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↓
Resume
Mark Sanchez — 2026
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Contact Form
Send a message directly
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Available for new opportunities
Open to full-time, contract & consulting
What I bring to your team

18+ years of leading design from concept to launch. I've built 0→1 products, led redesigns at scale, and partnered with C-suite stakeholders to align design with business strategy. I make teams better and products measurably stronger.

Industries I've worked in

Financial Services · Travel & Hospitality · Supply Chain & B2B · SaaS · Consumer Apps · E-commerce